Eurostar Business Premier 🔵 and Thalys Premium 🔴: how they compare

Eurostar 🔵 and Thalys 🔴 are two international high speed train companies in Europe that were both launched in the 1990s and are owned by a consortium including SNCF Voyageurs – part of the national state-owned railway company in France. The two companies have their own identities, but they have more in common that you might think. Both companies serve cross-border services across four countries and have three classes of accommodation onboard, for example.

It was announced in 2022 that the companies would be merged into one and eventually the Thalys brand would disappear in favour of the Eurostar brand. It has been widely reported that this merger would mean improved scheduling, ticketing and the same loyalty programme.

But while these companies are separate from each other, what are the current service levels like in the most premium class on both trains? Having taken a trip recently in Eurostar Business Premier from London to Brussels and another trip in Thalys Premium from Brussels to Cologne, both journeys of around two hours, this is what I discovered.

Trains

Both Eurostar 🔵 and Thalys 🔴 have two types of trains in their fleet all capable of operating up to 300 kilometres per hour. The most common types of train for each company, and the newest, is the e320 for Eurostar and the PKBA for Thalys which are pictured below. These Eurostar trains have sixteen carriages, while these Thalys trains have eight carriages – with two sets sometimes coupled together to make sixteen carriages.

Routes

Eurostar 🔵 trains run through the Channel Tunnel, connecting the United Kingdom (UK) with France, Belgium and the Netherlands; while Thalys 🔴 trains connect France, Belgium, the Netherlands and Germany. The only market that is served by both Eurostar and Thalys is Brussels to Amsterdam, although availability is often limited / non-existent with Eurostar for this journey and no fares exist at all available for Business Premier – only for Standard and Standard Premier classes.

At the Station

Security

What is the security process like for each operator?

For Eurostar 🔵, Business Premier is only available for trips to and from the UK. Passengers travelling to/from the UK are required to go through luggage and passport control at the departure station. Ordinarily this means arriving to check-in at the station less no later than 30 minutes before departure, however, for Business Premier tickets customers are able to check-in up to 10 minutes before departure through its own dedicated check-in area.

This process was a complete breeze compared to when travelling in Standard and Standard Premier class check-in which is impacted by often long queues.

For Thalys 🔴 , irrespective of travel class there are the same checks in place at some stations. At Paris Gare du Nord baggage is scanned on the platform; while in Belgium, random baggage and personal security checks whilst entering the platform area in stations. On my journey from Brussels I was able to walk straight through to the platform.

Lounge Access

A perk of travelling in the most premium class of both operators is the complimentary lounge access at most of the Eurostar and Thalys stations.

Eurostar 🔵 offers its own lounge at London St Pancras, Bruxelles-Midi and Paris Gare du Nord stations following the check-in procedures, while offering access to the NS International lounge at Amsterdam Centraal and Rotterdam Centraal before check-in.

Pictured below is the lounge at London St Pancras, offering complimentary alcoholic and soft drinks and snacks, UK and French newspapers and magazines, and comfortable seating allowing for a space to relax and work prior to the journey. There are two floors with the stairs accessing the more relaxing, quieter upper floor, on the far left hand side on entry.

There was a good range of drinks on offer, but no meals – only snacks. It did appear that croissants were available upon request, however, on this visit it was a struggle to flag any staff down to ask as they were in the midst of changing shifts. We appeared to be too early for the cocktail bar that was closed as of 12pm when we accessed the lounge.

Thalys 🔴 offers its own lounge in Brussels and Paris, but a short walk from Bruxelles-Midi and Paris Gare du Nord station buildings in both cases. Pictured below is the lounge in Brussels. The Thalys Lounge & More is a quiet and warm place to wait or work for your train but really that’s it – the catering offering is very limited with only a coffee machine, tea and water available. I’m really not sure what they were thinking when they added “& more” to the end of its name.

Thalys customers are also able to access the NS International lounges at Amsterdam Centraal and Rotterdam Centraal.

Onboard

Seating

Seating in the most premium class on both Eurostar 🔵 and Thalys 🔴 trains is in a 2+1 configuration with a mixture of tables for one, two and four travellers available. Seat reclining is possible on both services and a table – specifically a seat back tray table on solo and this is a fixed table or tray table. Power sockets are available at every seat with complimentary WiFi. Thalys trains have more padded seating than Eurostar, which I did find more comfortable.

Both operators require customers to make a seat reservation which is automatically assigned at booking for no further charge. Eurostar has functionality online and in its app to select a specific seat online after booking which is very welcome if you would like to book a table for your party size. You are unable to select your own seat booking online with Thalys.

Food and Drink

Now for the most exciting part (for me anyway) – the onboard catering. Both operators provide catering straight to your seat, included in the ticket price, and in a similar form of an airline style tray meal.

On Eurostar 🔵 lunch and dinner services are those that depart after 10:15. On departure, a welcome drink is offered including champagne, wine, beer, a small range of spirits and soft drinks. Shortly after departure, the meal service commences where customers are provided with a cold starter, a bread roll, the option of a hot, cold or salad main course and dessert with bottled water and a second drink from the same trolley as previously. On departures after 17:15 a cheese course is also included.

Tea and coffee is then served with the option of a top-up. No further drinks were offered, but there is an opportunity to ask for another cold drink when the meal trays are cleared away which I’ve always found the staff to be happy to provide. Eurostar does cater for special dietary requirements (including gluten and dairy free) which needs to be ordered in advance via the Manage My Booking part of the website or app.

On Thalys 🔴 a similar tray meal is provided on trains designated as lunch and evening meal in the timetable. This includes wine, beer and soft drinks, a salad starter, a cold main course and dessert as pictured below. This is served with tea/coffee with an option of herbal teas. For services departing between meal times, the full meal is not served – only a complimentary snack is provided which is shown as ‘Café Gourmet’ in the timetable.

Both meals are pictured below. The presentation of both wasn’t amazing for a premium class of travel, but I found the taste to be good in both cases.

Tickets

The most premium class of travel on both operators includes flexibility – so you are able to amend or cancel free of charge right up to the last minute.

Eurostar 🔵 Business Premier fares are one fixed cost – they don’t vary in price according to demand as Standard and Standard Premier fares do.

Thalys 🔴 Premium fares do vary according to demand as per their Standard and Comfort classes.

Eurostar JourneysOne WayReturn
London to Paris£276 (93p per mile)
317,40€
£490 (82p per mile)
563,50€
London to Brussels£276 (£1.22 per mile)
317,40€
£490 (£1.08 per mile)
563,50€
London to Amsterdam (direct)£299 (91p per mile)
343,85€
£520 (79p per mile)
598,00€
Prices correct as of 28th October 2022 for one adult travelling in November 2022
Thalys JourneysOne WayReturn
Amsterdam to Parisfrom 145,00€ (40p per mile)from 290,00€ (40p per mile)
Amsterdam to Brusselsfrom 100,00€ (68p per mile)from 200,00€ (68p per mile)
Brussels to Colognefrom 72,00€ (45p per mile)from 142,00€ (45p per mile)
Prices correct as of 28th October 2022 for one adult travelling in November 2022

Assuming tickets are purchased online, both operators offer mobile ticketing for travel on their services producing a barcode that can be downloaded to your device such as an Apple Wallet. Otherwise there is the ability to print your ticket on an A4 piece of paper or collect at the station on departure. It is, however, not possible to print the online Thalys ticket at stations in Belgium, and print at stations in the Netherlands a fee is charged.

Conclusion

Both Eurostar 🔵 and Thalys 🔴 have a number of similarities in their service provisions including in the range of seating options, flexible ticketing and onboard catering appearance. The key differences where, I believe, Eurostar fairs better is in the booking experience and in lounge comforts but the ticket costs are higher by comparison. However, Thalys trains have more comfortable seating on the train and the availability of some cheaper fares that give pricing as low as 40p per mile. Between the two I would choose Eurostar.

When the merge is completed, and the two operators are standardised in their offerings, it will be interesting to see which are retained and what will be new. The potential to offer more destinations from the two portfolios can only be a good thing.

This article was first published in November 2022

All aboard one of the final Hamburg 🇩🇪 to Copenhagen 🇩🇰 train-ferry 🚆🛳 services and the Schwebebahn 🚟 in Wuppertal 🇩🇪

One weekend in Germany and a lot to fit in! To add to the schedule, we had planned to take the slower, more interesting and relaxed route from the UK to Germany and Denmark exclusively by train. This is all perfectly do-able in a long weekend taking Friday off work and two full days on Saturday and Sunday. Our plan was to kick things off with the direct Eurostar service from London to Amsterdam…

London to Amsterdam by Eurostar

But luck wasn’t on our side… We had booked several weeks in advance on one of the three direct train options from London St Pancras to Amsterdam Centraal stations with operator Eurostar. I wanted a repeat of this smooth journey I had completed in April 2018 where the train passes through four countries seamlessly. Also I wanted to spend the time in Standard Premier class where you can enjoy a couple of small bottles of wine and a light meal and snack… bliss. On this train you don’t even notice the border crossings thanks to pre-travel check-in in London and with France, Belgium and the Netherlands being in Schengen Area. See my earlier blog post from 2018 here.

Unfortunately, one week prior to departure, Eurostar informed us that our train was cancelled due to a French General Strike affecting flights as well as the railway. It was just part and parcel of travel and the sometimes unexpected fun of having to think on your feet.

Naturally, in order to continue with the rest of the trip myself and my friends Mike and Ed had to find an alternative way to travel from the UK to Amsterdam. So I obtained a Eurostar refund and booked a flight with easyJet from Edinburgh to Amsterdam for £29 – not bad for one week before the time I wanted to travel. The flight served its purpose but was quite boring, there’s something truly special about travelling by train instead of flying as well as the environmental benefits.

I arrived in Amsterdam to meet my friend Mike who had flown to Amsterdam from a different airport and Ed was joining us later in Hamburg. We headed for the cosy Cafe Pollux for a few beers and then next door to our hotel, the Hotel Mansion, which was very comfortable.

Amsterdam to Düsseldorf by NS/DB ICE train

The following morning we set off early to catch the 08:08 InterCity Express (ICE) train from Amsterdam Centraal bound straight to Germany, operated jointly by state operators Nederlandse Spoorwegen (NS) and Deutsche Bahn (DB). The train was booked to be two trains coupled together for its journey to Basel in Switzerland, however our bad luck continued as due to a train fault one of the trains wasn’t there and that included our reserved coach.

Not to worry, we found some staff for advice on the platform and were advised to find any unreserved seats. Much to our delight we found several unreserved in the panorama coach… yes on the DB ICE 3 trains you can sit behind the driver and the cab with a glass screen between!

We arrived in Düsseldorf Hauptbahnhof (Main Station) in good time and as we weren’t meeting Ed until the evening in Hamburg, we were able to take full advantage of our flexible pass to travel virtually anywhere in Germany (European rail staff FIP free coupon, but similar to flexibility of publicly available InterRail passes), being able to be spontaneous.

We opted first for a trip to Wuppertal to ride the recently re-opened Schwebebahn, only 20 minutes from Düsseldorf Hbf by DB operated Regional-Express (RE) train.

Riding the Schwebebahn 🚟

Built as a means to get city dwellers from one part of Wuppertal to the other is the Schwebebahn – the world’s oldest electric elevated railway with hanging cars. It was closed for eight months due to an accident in November 2018.

The Schwebebahn is fast and efficient and during our visit it was very well utilised by the locals with our carriage soon filling to capacity. We joined at its southwestern start in Oberbarmen and travelled the full length to Vohwinkel Schwebebahn in the northeast. The full journey time is 25 mins with the train covering 13.3km with 21 stops in total. It weaves its way through city streets then the river Wupper up to Wuppertal Hauptbahnhof.

Next up we boarded an ICE headed for Cologne. We went to the Bordrestaurant for a drink and shared a table with a gentleman travelling to work. We asked for recommendations of where to go and he recommended Bonn so we headed there changing at Cologne for a regional train to Bonn Hauptbahnhof. We spent a few hours here before ultimately heading to Hamburg.

Bonn, one of Germany’s oldest cities, did not disappoint. We enjoyed a walk around the old town, perusing the Christmas markets, supped some beer at the Brauhaus Boennsch, with its famous non-symmetrical curved glasses, and grabbed some pastries for the road from a local bakery before continuing our journey north.

We headed from Bonn to Cologne on a National Express regional train and then changed onto our ICE up north. There was a direct InterCity train from Bonn but we wanted to ride in the more comfortable ICE.

Koeln Hbf to Hamburg Hbf via DB ICE trains

In order to travel by ICE trains we would have to change trains in Hannover.

Our next leg was from Cologne to Hannover was on a DB ICE 2 train, taking 2 hours and 40 minutes.

We were hungry so instead of finding an unreserved seat we headed straight to the Bordrestaurant, the DB dining car. We started with some beers, Erdinger wheat beer was a very tasty choice. We then tucked into the German speciality currywurst followed by a rice pudding with the choice of cinnamon or sugar as a topping. Absolutely delicious and reasonably priced!

Then an easy 8 minute change at Hannover and we continued our journey on a brand new ICE 4 to Hamburg Hauptbahnhof… in the bar of course.

Hamburg to Copenhagen via train-ferry 🚆🛳

Until December 2019 there were three departures each day each way connecting Hamburg Hauptbahnhof and Copenhagen Central Station with a direct EuroCity train operated jointly by DB and Danske Statsbaner (DSB). What was very special about this international rail route is that the train boards a commercial Scandlines ferry as part of the schedule for its journey from Puttgarden to Roedby! This was one of three routes in Europe that has such an operation of a train going onto a ferry.

This route has now been changed so the train-ferry no longer runs and the train from Hamburg to Copenhagen goes on an overland route to the west which is longer in distance but is a similar journey time to what the ferry option was. In the coming years a tunnel will be built between Puttgarden and Roedby calling an end to the future of the train-ferry service.

Luckily, we managed to fit in the penultimate weekend of operation of the train-ferry in December 2019…

We set off on train ‘EuroCity’ 33 from its origin Hamburg Hauptbahnhof and were travelling to its terminus of Copenhagen (Kobenhavn) Central Station. The train was an DSB owned IC3 variety. There were two of these trains coupled together to make a 6-car train and even then every seat was taken, but this could’ve had something to do with the penultimate weekend of operation. The train didn’t have a dining car, but did have a vending machine selling some expensive Coca Cola which didn’t tempt me unsurprisingly.

I don’t know whether the ferry related quotes on the wall will survive once the route has changed!

The scenery wasn’t much to write home about and there wasn’t much life along the route – though there was plenty of sea on the approach to Puttgarden. At one point the train was surrounded with views of the sea from both sides.

As the train went onto the ferry, there was a thorough announcement by the conductor in three languages, Danish 🇩🇰, German 🇩🇪 and English 🇬🇧, asking customers not to remain on the train once it boards the ferry – the train would be locked shut.

See below the video of the train boarding the ferry complete with the announcement!

Train EC33 boarding the ferry en route from Hamburg to Copenhagen for one of the final times

Once we had boarded the ferry the capacity issues had become apparent – the train was practically touching both ends of the ferry – some impressive train driving going on there!

The ferry was large and had a number of amenities from a restaurant to a supermarket. You could tell it was a Scandinavian ferry by the eye-watering prices onboard, however the deck space was free for some fresh Baltic sea air.

The train arrived into Copenhagen and what a beautiful historical station it was with red and black checkered tiles and a very grand wooden roof.

Copenhagen city itself was a great place to finish the trip with some beautiful historical buildings and churches. The Christmas market was on and who knew the Danes were as crazy about Christmas as we Brits are? There were many places to buy ‘gloegg’ (mulled wine) at the market, and we were able to try ‘snaps’, a local floral-flavoured spirit traditionally served with a meal.

Tickets

TrainFIP Rail Staff Travel FacilitiesPublic Fares
(purchase online at DB Bahn)
London to Amsterdam (Eurostar)£44.50 in Standard / £62.00 in Standard PremierFrom £35.00 in Standard / From £79.00 in Standard Premier
Amsterdam to Duesseldorf(NS/DB ICE)NS/DB Free Coupons + 4,50 EUR Optional ReservationFrom 18,90 EUR bought in advance in 2nd Class + 4,00 EUR optional seat reservation

From 29,90 EUR bought in advance in 1st Class (inc. seat reservation)
Duesseldorf to Wuppertal (DB RE)DB Free Coupon
Wuppertal to Cologne (DB ICE)DB Free Coupon + 4,50 EUR Optional ReservationFrom 13,90 EUR in 2nd Class + 4,00 EUR optional seat reservation

Cheaper RE trains also available.
Cologne to Bonn (DB RE)DB Free Coupon
Bonn to Cologne (DB RE)DB Free Coupon
Cologne to Hannover (DB ICE)DB Free Coupon + 4,50 EUR Optional Reservation23,90 EUR in 2nd Class + 4,00 EUR optional seat reservation

Cheaper IC trains also available.
Hannover to Hamburg (DB ICE)DB Free Coupon + 4,50 EUR Optional Reservation From 12,90 EUR in 2nd Class + 4,00 EUR optional seat reservation

(through tickets from Cologne to Hamburg from 27,90 EUR in 2nd Class + 4,00 EUR optional seat reservation)
Hamburg to CopenhagenDB/DSB Free Coupons + 4,50 EUR (on train-ferry)From 28,90 EUR in 2nd Class + 4,00 EUR optional seat reservation on current IC train route (non-ferry).

From 54,90 EUR in 1st Class including seat reservation

This article was first published in January 2020.