Eurostar Business Premier 🔵 and Thalys Premium 🔴: how they compare

Eurostar 🔵 and Thalys 🔴 are two international high speed train companies in Europe that were both launched in the 1990s and are owned by a consortium including SNCF Voyageurs – part of the national state-owned railway company in France. The two companies have their own identities, but they have more in common that you might think. Both companies serve cross-border services across four countries and have three classes of accommodation onboard, for example.

It was announced in 2022 that the companies would be merged into one and eventually the Thalys brand would disappear in favour of the Eurostar brand. It has been widely reported that this merger would mean improved scheduling, ticketing and the same loyalty programme.

But while these companies are separate from each other, what are the current service levels like in the most premium class on both trains? Having taken a trip recently in Eurostar Business Premier from London to Brussels and another trip in Thalys Premium from Brussels to Cologne, both journeys of around two hours, this is what I discovered.

Trains

Both Eurostar 🔵 and Thalys 🔴 have two types of trains in their fleet all capable of operating up to 300 kilometres per hour. The most common types of train for each company, and the newest, is the e320 for Eurostar and the PKBA for Thalys which are pictured below. These Eurostar trains have sixteen carriages, while these Thalys trains have eight carriages – with two sets sometimes coupled together to make sixteen carriages.

Routes

Eurostar 🔵 trains run through the Channel Tunnel, connecting the United Kingdom (UK) with France, Belgium and the Netherlands; while Thalys 🔴 trains connect France, Belgium, the Netherlands and Germany. The only market that is served by both Eurostar and Thalys is Brussels to Amsterdam, although availability is often limited / non-existent with Eurostar for this journey and no fares exist at all available for Business Premier – only for Standard and Standard Premier classes.

At the Station

Security

What is the security process like for each operator?

For Eurostar 🔵, Business Premier is only available for trips to and from the UK. Passengers travelling to/from the UK are required to go through luggage and passport control at the departure station. Ordinarily this means arriving to check-in at the station less no later than 30 minutes before departure, however, for Business Premier tickets customers are able to check-in up to 10 minutes before departure through its own dedicated check-in area.

This process was a complete breeze compared to when travelling in Standard and Standard Premier class check-in which is impacted by often long queues.

For Thalys 🔴 , irrespective of travel class there are the same checks in place at some stations. At Paris Gare du Nord baggage is scanned on the platform; while in Belgium, random baggage and personal security checks whilst entering the platform area in stations. On my journey from Brussels I was able to walk straight through to the platform.

Lounge Access

A perk of travelling in the most premium class of both operators is the complimentary lounge access at most of the Eurostar and Thalys stations.

Eurostar 🔵 offers its own lounge at London St Pancras, Bruxelles-Midi and Paris Gare du Nord stations following the check-in procedures, while offering access to the NS International lounge at Amsterdam Centraal and Rotterdam Centraal before check-in.

Pictured below is the lounge at London St Pancras, offering complimentary alcoholic and soft drinks and snacks, UK and French newspapers and magazines, and comfortable seating allowing for a space to relax and work prior to the journey. There are two floors with the stairs accessing the more relaxing, quieter upper floor, on the far left hand side on entry.

There was a good range of drinks on offer, but no meals – only snacks. It did appear that croissants were available upon request, however, on this visit it was a struggle to flag any staff down to ask as they were in the midst of changing shifts. We appeared to be too early for the cocktail bar that was closed as of 12pm when we accessed the lounge.

Thalys 🔴 offers its own lounge in Brussels and Paris, but a short walk from Bruxelles-Midi and Paris Gare du Nord station buildings in both cases. Pictured below is the lounge in Brussels. The Thalys Lounge & More is a quiet and warm place to wait or work for your train but really that’s it – the catering offering is very limited with only a coffee machine, tea and water available. I’m really not sure what they were thinking when they added “& more” to the end of its name.

Thalys customers are also able to access the NS International lounges at Amsterdam Centraal and Rotterdam Centraal.

Onboard

Seating

Seating in the most premium class on both Eurostar 🔵 and Thalys 🔴 trains is in a 2+1 configuration with a mixture of tables for one, two and four travellers available. Seat reclining is possible on both services and a table – specifically a seat back tray table on solo and this is a fixed table or tray table. Power sockets are available at every seat with complimentary WiFi. Thalys trains have more padded seating than Eurostar, which I did find more comfortable.

Both operators require customers to make a seat reservation which is automatically assigned at booking for no further charge. Eurostar has functionality online and in its app to select a specific seat online after booking which is very welcome if you would like to book a table for your party size. You are unable to select your own seat booking online with Thalys.

Food and Drink

Now for the most exciting part (for me anyway) – the onboard catering. Both operators provide catering straight to your seat, included in the ticket price, and in a similar form of an airline style tray meal.

On Eurostar 🔵 lunch and dinner services are those that depart after 10:15. On departure, a welcome drink is offered including champagne, wine, beer, a small range of spirits and soft drinks. Shortly after departure, the meal service commences where customers are provided with a cold starter, a bread roll, the option of a hot, cold or salad main course and dessert with bottled water and a second drink from the same trolley as previously. On departures after 17:15 a cheese course is also included.

Tea and coffee is then served with the option of a top-up. No further drinks were offered, but there is an opportunity to ask for another cold drink when the meal trays are cleared away which I’ve always found the staff to be happy to provide. Eurostar does cater for special dietary requirements (including gluten and dairy free) which needs to be ordered in advance via the Manage My Booking part of the website or app.

On Thalys 🔴 a similar tray meal is provided on trains designated as lunch and evening meal in the timetable. This includes wine, beer and soft drinks, a salad starter, a cold main course and dessert as pictured below. This is served with tea/coffee with an option of herbal teas. For services departing between meal times, the full meal is not served – only a complimentary snack is provided which is shown as ‘Café Gourmet’ in the timetable.

Both meals are pictured below. The presentation of both wasn’t amazing for a premium class of travel, but I found the taste to be good in both cases.

Tickets

The most premium class of travel on both operators includes flexibility – so you are able to amend or cancel free of charge right up to the last minute.

Eurostar 🔵 Business Premier fares are one fixed cost – they don’t vary in price according to demand as Standard and Standard Premier fares do.

Thalys 🔴 Premium fares do vary according to demand as per their Standard and Comfort classes.

Eurostar JourneysOne WayReturn
London to Paris£276 (93p per mile)
317,40€
£490 (82p per mile)
563,50€
London to Brussels£276 (£1.22 per mile)
317,40€
£490 (£1.08 per mile)
563,50€
London to Amsterdam (direct)£299 (91p per mile)
343,85€
£520 (79p per mile)
598,00€
Prices correct as of 28th October 2022 for one adult travelling in November 2022
Thalys JourneysOne WayReturn
Amsterdam to Parisfrom 145,00€ (40p per mile)from 290,00€ (40p per mile)
Amsterdam to Brusselsfrom 100,00€ (68p per mile)from 200,00€ (68p per mile)
Brussels to Colognefrom 72,00€ (45p per mile)from 142,00€ (45p per mile)
Prices correct as of 28th October 2022 for one adult travelling in November 2022

Assuming tickets are purchased online, both operators offer mobile ticketing for travel on their services producing a barcode that can be downloaded to your device such as an Apple Wallet. Otherwise there is the ability to print your ticket on an A4 piece of paper or collect at the station on departure. It is, however, not possible to print the online Thalys ticket at stations in Belgium, and print at stations in the Netherlands a fee is charged.

Conclusion

Both Eurostar 🔵 and Thalys 🔴 have a number of similarities in their service provisions including in the range of seating options, flexible ticketing and onboard catering appearance. The key differences where, I believe, Eurostar fairs better is in the booking experience and in lounge comforts but the ticket costs are higher by comparison. However, Thalys trains have more comfortable seating on the train and the availability of some cheaper fares that give pricing as low as 40p per mile. Between the two I would choose Eurostar.

When the merge is completed, and the two operators are standardised in their offerings, it will be interesting to see which are retained and what will be new. The potential to offer more destinations from the two portfolios can only be a good thing.

This article was first published in November 2022

Back after 8 years – Sarajevo, Bosnia & Herzegovina 🇧🇦 to Ploče, Croatia 🇭🇷 by train

Sarajevo, the capital of Bosnia & Herzegovina, has been cut off from the core European passenger rail network since its direct service to the Croatian capital, Zagreb, was axed in 2016. Similarly, the capital’s other international passenger service, the summer only direct train to Ploče in Croatia, has not run into Croatia since 2013 – due to track work and disagreements, with the Croatian Railways (Hrvatske željeznice Putnički prijevoz, HŽPP) citing the route was unprofitable.

Fast forward to 2022, and there is still no service to Zagreb yet. However, the full 194 km (121 mi) route from Sarajevo to Ploče route was restored for the summer from July until September on Fridays, Saturdays and Sundays – in both directions. This enabled the new Talgo coaches purchased by the train operator, Railways of the Federation of Bosnia and Herzegovina (Željeznice Federacije Bosne i Hercegovine, ŽFBH), to be put into international service to neighbouring Croatia.

Naturally with a planned visit to beautiful Sarajevo, I just had to experience this train route – with the first part of the train’s journey to Mostar being listed as a must-see tourist attraction for any visit to Bosnia and Herzegovina with its beautiful scenery. Below is the map of the places the train passes through.

Sarajevo Railway Station

Sarajevo main railway station (Glavna željeznička stanica u Sarajevu) is situated thirty minutes west by foot from the old town, with trams serving the main road nearby.

It was built originally in 1882 and rebuilt in 1949 following World War Two. Today the station showcases its brutalist architecture, with Coca Cola stepping in more recently to sponsor the walls at either side of the entrance hall. The booking office is situated at one end and notices are up asking you not to take pictures… I may have flouted that rule a few times.

Booking

A train trip from Sarajevo comes with a challenge: tickets aren’t available from anywhere other than the booking office at the station in Sarajevo. Not only that, but you also need to purchase them for this train at least one day in advance from the booking office – which is something to do with notifying the authorities with the international border crossing. This wasn’t a bad thing for us, as we wanted to spend some time visiting the beautiful city before departing.

The booking office was a unique experience that could give anyone flashbacks from the past, including hand-written tickets on carbon copy paper. It was like we were stepping back into the 1970s! Not only that but our names, date of birth, and passport details were written down on a scrap piece of paper – which didn’t convince us that data security was important here.

It was here that we asked about what accommodation was available on the train. The lady told us that there were only 2nd Class seats available to purchase and no seat reservations were possible.

Onboard the train

Bright and early on departure day, we arrived to the platform in enough time to board the train before its prompt departure at 07:15. There was a poster at the entrance door showcasing the timetable and the platform the train would depart from – Platform 2.

Boarding the sixteen-carriage train was entirely at one door on the train, in Coach number 7, despite the full train being destined for the same destination, Ploče. I don’t know if this was to show off the 2021 European Year of Rail branded door or if this was purely logistics. It did appear that the staff were having to manually open each door prior to arriving at each station.

Shortly after departure, our tickets were checked. Despite being asked to buy these prior to departure, there were people buying these on the train from the conductor onboard; however, this could have been permitted for domestic journeys – at Mostar half of the train emptied. These tickets were also hand-written, so it was taking some time to issue them.

Seating

The train was indeed formed of both Second Class and First Class seating, complete with power sockets, reading lights, and reclining at all seats.

First Class seating was fully occupied during the course of the trip, so this could well have been available to all. It was too late for us to benefit however and unfortunately I was only able to photographs of the Second Class seating.

Café Car

There was a Café Car open for the course of the trip, situated in the front portion of the train. No food was available, but full sugar Coca Cola, Fanta, water, orange juice, and coffee was on offer for purchase.

There were in fact two Café Cars available on the train, and typically I visited the wrong one first. Thanks to a kind member of the public who enlightened me that I wouldn’t get served there and had to move forward to the open Café.

Scenery

Soon after departure from Sarajevo the train window turns into a moving picture frame, gliding past some stunning green, mountainous scenery, and the Neretva river. The crew were kind enough to switch the lights off one hour and three quarters into the journey. The ultra-reflective windows of the Talgo coaches didn’t matter anymore at this point. Again I was asked not to taking pictures, when coming into a station by a passing crew member.

Border Crossings

The border crossings to exit Bosnia & Herzegovina and enter Croatia take place at Capljina and Metkovic stations respectively, with a locomotive change from a ŽFBH to a HŹPP one – both Class 441 locomotives from the Yugoslav Railways (JŽ).

All the border checks took place at the comfort of our seats, with the Bosnian police taking passports off the train to check, while the Croatian police opted to check on the train. We were also asked by the Croatian police if we had any alcohol or cigarettes with us.

Arrival into Ploče

We arrived in to Ploče around one hour after the scheduled arrival time. The station isn’t the most obvious or photogenic-looking, but the building is connected to the coach station, with easy connections for onward travel to destinations such as Dubrovnik and Split.

Fares

Journey LegAdult Fare
Sarajevo to Ploče25 BAM = £10.85 / 12,71€

Reservations are not available and thus no additional fees payable on top of the ticket price.

I tried to use my FIP card, issued to European rail staff for 50% off ŽFBH fares; however, the lady at the booking office shook her head – I wasn’t lucky enough to get a discount this time.

This article was first published in October 2022

London 🇬🇧 to South of France 🇫🇷 direct by Eurostar train – what’s the journey like?

For my sun seeking September trip this year, I took advantage of the once daily direct Eurostar train service from London St Pancras International station straight to the heart of Marseille in the South of France. This took 6 hours and 28 minutes. No train changes were required for this trip in Paris or Lille, where normally you would have to change onto a comfortable domestic TGV to the South of France. This meant I could just sit back and relax and let the train take the strain.

As is the norm with all Eurostar services, you simply walk straight off the train when it arrives at your destination and through the station exit – all security checks are completed before the train leaves London.

There is one train per day (on selected days of the week), mainly in the summer months, which leaves St Pancras at 07:19 local time and arrives into Marseille at 14:47 local time making stops en route to drop off customers only at Lyon Part Dieu and Avignon TGV stations. The return direct train journey takes an hour longer for security checks to be conducted at Lille Europe station and leaves Marseille at 15:22 local time.

Eurostar offers two classes of accommodation on this service – that’s Standard and Standard Premier. I opted for Standard Premier and the journey was a breeze with a complimentary breakfast and lunch served with wine while speeding through the French countryside.

In terms of food, I specified a gluten free meal after booking on the Eurostar website (other special dietary requirements are available) and I was served at my seat – no questions asked. You do only have one option if you specify a dietary requirement with the meal being prepared just for you. Customers who don’t specify are given the option of two meal choices when the trolley comes to your seat.

Below is a video I took of the trip’s scenery showcasing some of the best views on offer of the trip speeding through the French countryside. Imagine having a glass of wine in hand enjoying this on a beautiful summer’s day… it was bliss.

Here are some other pictures of the trip including those all important meal photos!

FIP Rail Staff Travel FacilitiesPublic Fares 
(purchase online at VR and SJ)
Helsinki to Kemi with VR sleeper trainSeat
Couchette
Sleeper
Lulea to Stockholm with SJ sleeper trainNot availableSeat
Couchette
Sleeper
*each way based on a return. Fares updated April 2020

This article was first published in December 2018.